ZCorum signs up Bulgarian provider M SAT Cable for DOCSIS Diagnostics
After a successful trial period, M Sat Cable signed a long-term agreement to use ZCorum’s TruVizion software.
ZCorum, an industry leader in the deployment of managed diagnostics tools and software for broadband providers, announced today that M SAT Cable has signed an agreement for the use of TruVizion , ZCorum’s patented cross platform monitoring and diagnostics application for DOCSIS, Fiber and DSL networks. The web-based tool integrates customer information, network metrics and other data useful for troubleshooting broadband issues so that operators are better able to resolve customer issues and network outages.
M SAT Cable was founded in 1994 as one of Bulgaria’s first cable operators. They now pride themselves on being one of the largest operators in the nation and on running their own fiber optic network.
Prior to signing with ZCorum, the Bulgarian provider had not used monitoring or diagnostic support tools, but was actively looking to implement a solution. “M SAT Cable found us on the Web and were immediately interested in trying out the product,” said Arthur Skinner, Vice President of Worldwide Sales at ZCorum. “After they saw the positive impact TruVizion had on troubleshooting their DOCSIS network and devices, they decided this was the solution for them.”
M SAT Cable will also receive TechVizion , the companion mobile app for TruVizion. The app gives technicians in the field the ability to look into any modem on a subscriber’s network, at any time, from anywhere. TechVizion also has the ability to show EMTA and port statistics, historical data and comparisons, device locations and CMTS statistics.
“We are committed to improving broadband diagnostics and troubleshooting for operators around the world, so positive experiences like M SAT Cable’s are very exciting,” said ZCorum’s President and CEO, Julie Compann. “We’re thrilled to add them to a growing number of international operators who are now part of the ZCorum family.”
ZCorum provides a suite of broadband diagnostics and managed services to cable companies, telephone companies, utilities, and municipalities. As broadband providers face greater complexity and competition, ZCorum continues to help operators increase operational efficiency and reduce costs, while improving subscriber experience. This is achieved through ZCorum’s diagnostics solutions for DOCSIS, DSL and Fiber networks, plus managed services that include data and VoIP provisioning, residential and commercial VoIP service, branded email and Web hosting, along with 24x7 support for end-users. ZCorum is headquartered in Alpharetta, GA. For more information, please visit www.ZCorum.com
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