Club Z! Online Chat Increases Customer Engagement and Satisfaction, and Brings in New Leads for its Franchisees
Club Z! Tutoring announces new chat functionality to their website, promising increased client engagement and overall customer satisfaction.
Club Z! Tutoring is the nation’s largest in-home tutoring and test prep provider, with over 400 franchised locations throughout the United States and Canada. Club Z! has helped hundreds of thousands of students improve their test scores, classroom grades, and academic self-confidence through its proven one-on-one tutoring approach. Over the past 20 years, the company has established a name for itself as the go-to source for all things tutoring and test prep related. In fact, Club Z! receives more than 60,000 visits to its web site, clubztutoring.com, on an average monthly basis, with site visits up more than 70% compared with last year! So when Club Z! announced the addition of online chat to its site last month, everyone from parents to franchise owners had something to celebrate.
“We know that it can be difficult to find the right company when you’re searching online, and it’s not always possible to make a phone call” offered CEO Mark Lucas about the decision to add online chat to the site, “So we wanted to create a better way to engage the customers visiting our web site, and really make sure they had their questions answered quickly and professionally.”
The online chat is operated by Club Z! staff, from their corporate headquarters in Tampa, Florida. Through the use of cutting edge technology, these staff members can see when a visitor comes to the web site, and they can initiate a chat box to find out if the visitor has any questions about Club Z! services. Visitors can type in questions or comments into the chat box, and engage in dialogue with friendly and knowledgeable educational consultants from Club Z! “We know how busy our clients are, and we want to help get them the information they need to find the right tutor in their market, as quickly as possible,” added Jessica Pisculli, Club Z!’s Director of Business Development.
The results to date have been wildly successful! Visitors to the site have reported very high levels of satisfaction with the chat feature, with greater than 98% of visitors rating their overall client experience as a 5 out of a possible 5. And customer leads have increased 18% in the past 30 days alone. As a result, the chat function is now slated to be rolled out to all franchisee web sites by the summer.
For more information about Club Z! web site development, or its tutoring and test prep programs, call 800-434-2582 today.
Club Z! Tutoring is the largest in-home tutoring and test prep company in the world and has been in business for 20+ years, serving over 150,000 students in more than 400 north American markets.
Media Contact person: Cari Diaz
Company: Club Z!, Inc.
Address: 17425 Bridge Hill Court, Suite 200, Tampa, FL 33647
Phone: 800-434-2582, ext. 206